* First Name:
* Last Name:
* E-mail Address:
Gender:
Male
Female
Age group:
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Under 18
18 - 25
26 - 35
36 - 45
46 - 55
56 - 65
Over 65
State do you live in?
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OR
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TN
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UT
VA
VT
WA
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WV
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How many people reside in your household?
What is your marital status?
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Single
Married
Divorced
Widowed
Other
* Do you currently own: (check all that apply)
Gibson Dinnerware
Gibson Flatware
Gibson Glassware
Gibson Accessories
Other Gibson Product
* How long have you been buying Gibson product?
Over 10 years
More than 5 years, but less than 10
Between 2 and 5 years
Less than a year
I have yet to purchase Gibson product
* What were you looking for at www.gibsonusa.com? (check all that apply)
Information regarding product and purchasing online
Information about the company
Images of new and existing products
Contact information, so I could ask Gibson a question
Additional information about Gibson product lines
Information on how Gibson product is made
* How easy was it for you to navigate through the site?
Very easy
Somewhat easy
Somewhat Difficult
Very difficult
* Were you able to find all of the information you were looking for?
Yes
No
If No, what couldn't you find?
* Overall, how would you rate the gibsonusa.com site?
Please select from the following:
Very well designed and full of useful information
Somewhat informative, decent design quality
Basic web site with general information
Somewhat poorly designed, barely any useful information
Met none of my customer needs, poorly constructed
Please indicate your interest in Gibson providing you with the following
features on the web site:
Please select from the following:
Broader Product Selection/Information
More specific Company Information
Top patterns designed by Gibson
On-line Promos and Specials
List of why other Customers buy Gibson
Customer Newsletter
* What, specifically, do you like about your Gibson product? (check all
that apply)
Designs/Colors/Styles
Price, value of product
Familiar name you can trust
Quality of product
Availability of matching accessories
* What improvements could we make to the site
or our product to be of better service to you?
* Do you wish to receive future
promotional communications from Gibson?
Yes
No